My Attenuators Have Arrived

I hate to say anything bad about TiVo.  I think of my TiVo as one of my best friends.  But lately, we have been on the outs.  My five blog fans probably don’t have much interest in this, but this is for my TiVo peeps out there who are on the outs with their TiVos.

About a month ago I started to notice partial recordings (nothing more disappointing that that!)  Sometimes, I would turn on the TV and notice the picture had been frozen in the same spot for hours.  Other times the playback would start skipping or get stuck and then the remote would stop working.  A couple of times it just freaked out rebooted itself!  Lots of weird stuff going on.  I was watching stuff on Hulu because my TiVo failures.  Not cool after a 13 hour day at work.

I have to say, TiVo support was not very helpful.  Tech support guy #1 mis-diagnosed it as a hard drive issue.  I ran hard drive diagnostics (which happen to know how to do) and all was well.  Tech support guy #2 had me check the signal strength and SNR (in the DVR diagnostics) and said they were too high.  Signal Strength was 100 (supposed to be closer to 90) and SNR was 37dB (supposed to be below 35).  Apparently Time Warner bumped up the signal on some of the HD channels and my TiVo can’t handle it.

Tech support guy #2 told me to go out and get a cable splitter.  Did not help.  Called back again and tech support guy #3 told me to get a 30dB attenuator.  The dude at Radio Shack had no idea what that was.  J&R had no idea what I was talking about.  I found some on the internet, but not 30dB and he specifically said 30dB (I am very literal.)

What is an attenuator?  It is a little metal thing that you screw on between your cable TV cable and your TiVo that lowers the cable signal.

After another week of non HD television I caved in and ordered a 20dB attenuator from Amazon.  It was too strong!!  I had no signal!!!  (Tech support guy #3 was way off.)  I went back on Amazon and ordered a 10db, 6db, and 3db Attenuator.  These things cost $3 each and I paid more than that for shipping, twice!

The attenuators have arrived BUT I can’t try them out because the TiVo is recording (non HD channels of course).  You are now in suspense until we can find out if one of these attenuators will work….

Continue reading my TiVo saga here.

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4 thoughts on “My Attenuators Have Arrived”

  1. i have no idea how to respond, except to say that i am impressed that you understand any of this. and of course that your tivo is not your bff.

    what can you do with a tivo that you cannot do by watching things on comcast online (which is even better than hulu, i think.)

  2. Try posting in the forums instead of calling. I’ve called and they have been great but I think there are more people reading the forums.

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